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TO VIEW RINGS IN PERSON BOOK AN APPOINTMENT 

AT OUR LONDON OR COLCHESTER SHOWROOM

Tantalus Rings | Tantalum, Titanium, Carbon Fibre, Gold, and Diamond Wedding Rings and Bands | Men and Women's Styles | Hatton Garden | England

UK orders. Complimentary Royal Mail Delivery on All Our Orders.

Your order can be easily tracked from the shipping email/SMS you receive when your order is shipped.


If we have your ring size in stock - delivery time is 3-7 working days via secure Royal Mail recorded service.

For special size orders - delivery time - 2-4 weeks (please enquire in our store).

Express shipping service available at the checkout.  

International orders

Delivery time - 7-15 working days.

FedEx Express shipping service is available (please choose FedEx option during the checkout). 

Your order can be easily tracked from the shipping email/SMS you receive when your order is shipped.

General information. 

 

Timeframes are estimated in accordance with our courier information. All deliveries must be signed for.   

All taxes and duties for the purchase orders are paid by the buyer, please note that we are unable to cover taxes and duties for the international orders. 

Unclaimed & Uncollected Parcels:  If your order is returned back to us due to unclaimed/uncollected we shall contact you to arrange a further delivery so we can re deliver your order promptly. Redelivery services are chargeable in accordance with the delivery provider rates in addition to our store handling  fees . 

Dispatch times will vary for special order items, please contact us for more information. 

WHAT HAPPENS IF THERE IS A DELAY WITH MY ORDER

  • As dispatch dates are estimated, we ask you to please allow up to 5 working days from the date given to contact us. 

  • In the rare case we experience delays we would contact you via email to inform you of this, within 5 working days of the estimated dispatch date. 

  • Delays could occur due to global issues, courier strikes/delays, natural disasters occurring in the country of origin which are out of our control.  We would always do everything we can to ensure you receive your order as quick as possible. We are not usually able to cancel orders due to these delays.

Shipping Policy

Exchange policy. 

 

Our exchange policy is 14 calendar days for the UK orders and 28 calendar days for international orders. Our exchange/resize service is complementary. We are asking to cover the return postage to our workshop and also the return postage back to our clients home address, which is £12.50 for the UK orders and £20.00 for the international orders. our non-personalised item(s) must be returned to us in an unworn, new condition, including the original packaging (ring box and the pouch). 

Refund Policy. 

Non - personalised items. 

If the item you have purchased is not personalised to your requirements, we can accept your item for the refund or exchange within 14 days. Please contact us prior to returning your item to obtain the return instructions. Your non-personalised item(s) must be returned to us in an unworn, new condition, including the original packaging (ring box and the pouch). Please note that postage fees will be deducted from all unwanted returned goods. 

Personalised items.

Personalised items would include: engraved items, special design items, items with personalised width, size, depth and other dimensions characteristics. Such items are custom orders and therefore, can not be refunded. If you purchased your personalised ring but chose the wrong size, please get in touch with our production team. In some cases we might be able to correct the size at the additional fee, subject to ring design and the new required size. Please note that all our diamond rings are made-to-order, therefore diamond set rings are not refundable.

Precious metal and diamond rings. 

 

All our rings/items incorporated with precious metals and/or diamond rings are made-to-order and classify as "personalised items". This term covers all our rings made of gold, platinum, palladium, tantalum and gold rings, tantalum and palladium rings, carbon fibre and palladium rings, diamond set wedding rings. Such rings/items are made-to-order (specially made according to a customer's specifications) and therefore are not refundable. 

Deposits. 

 

Deposits are not refundable. In some cases to secure your jewellery order we will be asking for a deposit. This is particularly relevant for made-to-order or personalised jewellery pieces where monetary deposit is required to purchase materials (metal, diamonds, gemstones) and cover the administration fees for liaising with CAD designers, production team, stone setters, engraving team, etc. In the event of order cancellation deposits are not refundable and will be used to cover the aforementioned expenses incurred. 

Sizing kit service. 

 

Our sizing kit service is available for in-store orders only. This service is complimentary for our tantalum rings as well as carbon fibre and titanium/tantalum rings. We are offering chargeable sizing service for our titanium, plain carbon fibre and stainless steel rings. In the event of order cancellation, our sizing kit service is not refundable. For clarification: sizing kit service is provided to confirm the preferred finger size and the cost of the service covers the delivery postage to the client, delivery back to our workshop and the cost of packaging. 

Return & Exchange Policy

Tantalus Rings | Tantalum, Titanium, Carbon Fibre, Gold, and Diamond Wedding Rings and Bands | Men and Women's Styles | Hatton Garden | England

SHIPPING & RETURNS

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